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As Seen in Multi-Unit Franchisee Report - Using Covenants To Build Teamwork and Performance

As Seen in Multi-Unit Franchisee Report - Using Covenants To Build Teamwork and Performance

Contracts between parties have existed for centuries. Before contracts - there were agreements, or what we also call, covenants. Covenants go back to a time before our language was spoken or before words were printed. Old Testament biblical language showcases the first existence of a covenant between non-equal parties. I don't think anyone would make a case that Abraham and Yahweh were equals. Throughout history, we have seen how covenants have the power to transform. In business today, covenants play critical roles and they are especially powerful in privately owned businesses where relationships with outside influences, such as franchisors, have an impact on your success.

A covenant is an agreement between two parties wherein each agrees to what they are asking for, what they are offering, their commitment to live by their offer, and fulfill what is asked. The reason covenants add extreme value to the operation and growth of multi-unit franchisee businesses is sublimely simple: business leaders, managers, and employees need to make a plethora of decisions in the daily function. Covenants act as the foundation to which decisions are made, making the process simpler in the complex business environment of multi-unit/brand organizations.

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As Seen in Multi-Unit Franchisee Report - Solving the "Rubik's Cube" of Business

As Seen in Multi-Unit Franchisee Report - Solving the "Rubik's Cube" of Business

Have you ever attempted to solve a Rubik’s Cube? The three-dimensional multi-colored toy invented by Erno Rubick was never intended to be a “toy.” In fact, he developed it for the purpose of teaching students how to solve the structural problem of moving independent parts, without the entire cube falling apart. But the teaching tool became a wildly popular toy.

If you are like me, you have tried it and know that once you get one side right and try to figure out another side, you then have to mess with what you first thought you’d solved. A few know the secret but most, like me, become frustrated. When I ask clients if they’re able to solve it, I get responses such as “Sure, just unpeel the color stickers!”

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As Seen in Multi-Unit Franchisee Report - Soft Skills Win In Work And Life

As Seen in Multi-Unit Franchisee Report - Soft Skills Win In Work And Life

Have you ever wondered where the term "soft skills" came from? Personally, I often find myself curious of its origin because it seems like a contradiction at best, but worse, a poor use of phrasing. By referencing certain leadership/ownership skills as "soft," doesn't it seem we are devaluing them? Because in a complex business like multi-unit/brand franchising, things that are viewed as soft are often skills or attributes that cannot be measured. But soft skills impact the bottom line, growth, and people development - so there is nothing soft about them, right?

While the term's origin lies somewhere in the imprecise world of business tribal speak, its connotation has been around for quite some time. The Harvard Business Review listed concepts like goal-centric thinking, collaboration skills, communication skills, learning skills, troubleshooting, and playfulness as being vital for achieving success. The Cambridge University Press dictionary defines soft skills as, "people's abilities to communicate with each other and work well together." The unfortunate reality is that our team historically has run into multi-unit franchise owners who don't want to invest in something that sounds "soft."

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