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As Seen in The Huffington Post - “Please” and “Thank You” Are Getting in the Way of Your Leadership

As Seen in The Huffington Post - “Please” and “Thank You” Are Getting in the Way of Your Leadership

Consider some of the lines that you use in your day to day business conversations. Phrases such as “Please let me know when we can speak more about this…”, “Thank you for taking the time to speak with me today!”, “I look forward to working with you.” Sound familiar? Most recently, these were my “go to” phrases when interacting with colleagues, prospects and clients, especially through email.

As humans and specifically those with the XX chromosome, we have been conditioned to always mind our “p’s and q’s” and please and thank you are a natural part of who we are. And let’s be honest, when we’re trying to negotiate, sell a new idea, or navigate conflict in some way, we think that having manners and using exclamation points or smiley faces to show our excitement make us seem less pushy, and more likeable. The exclamation points are not the issue, rather, they do a great job of visualizing a distinct difference in male and female written communication.

 

 

Read the complete article on the Huffington Post website 

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As Seen in Multi-Unit Franchisee Report - Managing a Franchise Business With A Spouse

As Seen in Multi-Unit Franchisee Report - Managing a Franchise Business With A Spouse

Where the holidays may be a hot spot for family issues, spouses working together in business create opportunities for conflict throughout the entire year.

Marriage vows speak to commitment during "richer or poorer and sickness and in health." Managing personal finances, sacrificing and nurturing individual needs for the sake of the union, and disagreements about replacing the toilet paper makes building a rewarding marriage - work. Throw in the demands of a competitive high-risk working environment, if not managed right, it can put a strain on marriage like nothing else. The bonds of love, commitment, and understanding are challenged by business demands of leadership, market changes, differing styles of management, employee, vendor and customer expectations, performance, and profit. Just as in marriage, because of the work involved to create a successful multi-unit franchisee business, many find partnerships too difficult, which can be observed in the rates of sales and buyout because it's not worth the brain damage.

Because of the complex challenges of both marriage and business partnerships, dynamics between a typical married couple working to maintain harmony and drive business performance can easily create excitement, distractions, and often organizational dysfunction. In the initial stages of building the business, leadership issues are simple. Both parties understand if there are serious marital differences of opinion, the business could fail, and everyone loses. However, after the business grows and supports the desired lifestyle, the independent ambitions of marital personalities can begin to create business chaos.

 

Read the complete article on the Multi-Unit Franchisee Website website

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As Seen in Park Press: Replacing "What You Do" with "Why You Do It"

As Seen in Park Press: Replacing "What You Do" with "Why You Do It"

I recently had a late lunch with my good friend, George. Ten minutes late, I entered the restaurant feeling rushed, but also feeling energized after the phone conversation I had just ended.

Apologizing for my delay, I explained to George the call was with a business owner interested in engaging our firm to help transition the business to the fourth generation of ownership. Being the gracious guy that he is, George replied inquisitively asking how the conversation went. “Well, you know, George, this was the second conversation with her about who we are as a firm, what we do, and how we do it.”

I continued to share more with George. As I was doing this, I could feel myself swelling with pride. “We are a quirky group of individuals with a diversity of backgrounds and professional experience. But what makes us unique is that we all have an absolute passion for what we do. We do everything we can to facilitate the continuity of a business THROUGH the next generation of ownership and management,” I said wide eyed and smiling. “That sounds awesome,” George remarked and then continued with, “The passion I hear in your voice and see in you as you’re talking is powerful in a way that if I were someone in need of your firm’s services, makes me want to do business with you.” He then shared, “It would be important to me to know who you are, why you do what you do and how you work.” Nodding in agreement, “but?” I replied with a short laugh. Taking a deep breath, George said, “well, I would challenge your thoughts on ‘what you do’.” “Really?”, I blurted, “How so, George? I feel like I’m pretty thorough.” George responded, “No, no, I completely agree with you there! However, talking to me about what you do is exactly what you said, it’s a DESCRIPTION. In my opinion, you are conveying your passion when you talk about the WHY.”

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As Seen in Park Press: Do Good, Have Fun, Make Money

As Seen in Park Press: Do Good, Have Fun, Make Money

What is your workday mantra? The Chairman of The Rawls Group, Loyd Rawls, reminds us often to “do good, have fun, and make money.” I believe it is a tone to set for the day.

The order in which it’s spoken makes all the difference. I find myself often wondering if I’ll hit all three, in that order, when going through my day. Are the options under consideration going to do “good”? If so, will the outcome feel or result in good, and for whom? What kind of difference will it make to those involved? And, will it be “fun”? If involved in a challenging business scenario, working in a bit of fun while working thru the issue may result in your partners or team members to more likely work together and take on the challenges of growing a business. Finally, I ask myself if the outcome will make money. After all, we are in business to generate a profit, and if we’re not, then how do we expect to survive?

In a perfect world, I’d stop and contemplate each decision or potential outcome and maybe sleep on it to get it right. Life moves quickly and most of the time you must simply see the pitch and hit it. I’ve found that there are three that have helped me in this quick analysis which you may find helpful:

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As Seen in Multi-Unit Franchisee Report - Disaster Recovery: Emotional, Physical, and Financial

As Seen in Multi-Unit Franchisee Report - Disaster Recovery: Emotional, Physical, and Financial

We cannot predict when disaster will strike, but current events prove it can happen at any time. Whether it is hurricanes, flooding, blizzards, tornadoes, droughts, or wildfires, timing can only be determined by the "odds." This can cause us to become complacent in thinking that disaster will not hit our family, business, or geography. Thus, we don't prepare at all, because feeling "the unpredictable" is too far out of our control. However, to build exponential value in your multi-unit franchisee organization, it is essential to plan for the predictable, probable, and possible contingencies.

Plan can be a bad "four letter word" for entrepreneurial-minded business owners like multi-unit franchisees. But it can (and should) be your favorite word when you or those you care about are impacted by a disaster. By having a plan in place, you have the resources and protocols in to ensure you are there for your people, and you can recover damaged real estate or inventory.

There are a variety of areas we should plan to protect the financial, physical, and emotional future of our organization. Having a disaster recovery plan in place is one of the most important tools to keep the franchise business, your employees, and yourself moving forward should disaster hit your community. Let's face it, disastrous events can turn on a dime and you can find yourself in the path of destruction.

 

Read the complete article on the Multi-Unit Franchisee Website website

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Two Statistics That Should Drive Your Future Thinking

There are two statistics that probably won’t wow you in terms of fact but don’t seem to get the airplay they deserve when it comes to building business value for the future. And they won’t serve as “wow factors” in the annals of research, but based on the behaviors of many companies they seem to go overlooked.

Fact #1. The mortality rate among humans is running at right about 100%.

Fact #2. The perfection rate among humans is running at right about 0%!

Here’s what it should mean for any business owner (or team of owners):

No one really believes they’re going to live forever. But oftentimes the structure, policies, practices and culture of a company are designed around the current leader (or leaders), which probably makes sense if we’re focused on this quarter or the next one, this year or the next one.

But if we are to think long-term, we could – and should – be revisiting the way we’re structured and the culture we’ve created according to who the future leaders of the company will be. This creates a competitive advantage that will help us win for a long time, and builds value in the event we ever wanted to package and sell some or all of our company.

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What Business Owners Should Know About Trumps Impact on Estate Taxes

Press Release - October 5, 2017

The announcement of the proposed repeal of the federal estate tax and the GST tax could provide an immediate opportunity for those that want to take advantage before the next presidential change. For business owners and high net worth individuals, the repeal affects those that have an estate plan in place, as well as those that are either in process or need to get their plan established.

 “Clients often ask us why they should even bother addressing their estate tax issues if the estate taxes are going away, based on proposals from the current administration“ comments Hugh Roberts. “The truth of the matter is that this is a fight that has been going on in Congress for the last 50 plus years. Regardless of the outcome, it will likely change with the next administration. Therefore, being prepared and being ready to act when given opportunity, is more important than waiting for the perfect combination of time or situation, if not for any other reason, the unknown is unpredictable,” continued Roberts.

 Earlier this year, Hugh Roberts wrote an article focused on Trump’s effect that you can read here http://seekingsuccession.com/index.php/easyblog/newsletter-archive/whats-the-trump-effect-on-estate-taxes

 

About The Rawls Group

The Rawls Group, specializes in working with business owners and key leaders addressing issues impacting the ongoing viability and sustainability of their business, including:

  • Optimizing current business performance
  • Recruiting, retaining and motivating key managers
  • Coordinating complex family, business and estate planning dynamics
  • Enhancing family relationships
  • Developing successors
  • Growing strategically

We serve as a catalyst to facilitate the discussion and resolution of sensitive issues so all stakeholders are reassured about the organization’s current and future prosperity. By partnering with our clients and their advisors, we work to develop a plan that perpetuates the leadership, culture, performance and relationships that are critical to business success.

 

For more information about The Rawls Group or questions in regard to the proposed legislation impacting estate plans, please visit our website at www.rawlsgroup.com or contact Kendall Rawls at This email address is being protected from spambots. You need JavaScript enabled to view it..

 

 

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As Seen in Multi-Unit Franchisee Report - Operations and Lending Impact Business Value

As Seen in Multi-Unit Franchisee Report - Operations and Lending Impact Business Value

The last installment of this series is focused on lending and operations, and their importance in driving value in the business. In the first three articles, we focused on the overall value drivers in the business and then broke them down into the first two core value drivers of leadership and relationships. There is no question that leadership and relationships are the most critical value foundation of the business. However, the other two pillars are just as important to driving value in your multi-unit franchise organization:

Lending

Banks are going to want to know how strong your business is before they choose to invest in it (and you). When it comes to banks looking at the value of your franchise operation, they take into consideration subjective conclusions of borrowing capacity based on various criteria, including the three V’s of leadership:

  • Vision – Do you have a clear plan for use of borrowed capital? 
  • Values – Is there a positive impression of core values, character, etc?
  • Victories – Is there a track record of business successes that include borrowing money

It is important to understand that the bank’s impression of the business mission, strategic plan, character, competency, commitment of management and ownership continuity as they generally reflect on the bank’s confidence in your long-term business plan.

 

Read the complete article on the Multi-Unit Franchisee Website website

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