pornn

Keys for Resolving Conflict in the Family Business

Recently one of my partners and I were facilitating a meeting between a father and his daughter to work through some mismatched expectations between them in the family business. We had already had several prep meetings laying the ground-work for aligning their expectations, which were all positive and headed in the right direction. They were both excited that we were going to be able to help them get some things out on the table as they typically would avoid one another and leave issues unresolved.

However, once the meeting started, the dad took the opportunity to unleash on his daughter with unanswerable questions and acted like a prosecuting attorney trying to corner the defendant into a guilty plea. My partner and I were completely unprepared for this, and of course, the daughter was equally caught off guard. When I gained my composure and realized what was going on, I interrupted the dad by checking in with daughter saying, “if I were you, I’d feel like I’m on trial right now.” She broke down into tears acknowledging that I was spot on with her emotional reaction. Fortunately, this led the way to salvaging the meeting and beginning the process of working through their differences. Later, we apologized to her for not seeing that coming and for not protecting her from her dad’s onslaught quicker.

Continue reading
1400 Hits

Employee Appreciation-Motivation - Unexpressed Gratitude Communicates Ingratitude

At the risk of sounding like I’m contradicting my first two posts, I don’t believe that the business owners, their children, and their employees who all benefit from one another’s contribution are completely ungrateful..  I do believe they suffer from the same thing I suffer from, and perhaps that you suffer from; they are thankful, but just haven’t expressed it. Maybe they are unsure how or they have communicated to everybody their gratification, except for the person that made the contribution.

Continue reading
1518 Hits

Changing Culture by Creating It

As I've said in the previous two posts, the Arizona immigration law is highlighting the obsession our country has with our perceived civil rights with little to no acknowledgement of our responsibilities.  Even to the point of extending these civil rights to individuals who are not legal citizens of our country. No matter where you stand, it’s a very interesting dilemma without an easy solution, because our country is the great American melting pot.

Continue reading
1147 Hits

Successor Development: You've Selected Your Successor, Now What?

Now that you have successfully selected your successor, what do you do? If you’re developing a family member successor, the most important thing is to have them go work somewhere else before entering the family business. Learning how to be an employee in a place where your last name means nothing is very valuable.

Continue reading
1053 Hits

Successor Development: There Has to Be One Available

Business owners frequently select their successors with an intuitive approach, or based on experience-informed “gut” feel. Most of the time they’re pretty good at it, but when it comes to evaluating a successor for a family business, the family relationship dynamic inevitably clouds a business owners evaluation. There are emotional entanglements that get in the way of their well-grounded intuition. So to help business owners be less instinctive and more intentional and consciously competent in selecting a successor, there are some key indicators to look for in identifying a successor for your business.

Continue reading
1210 Hits

Family Dynamics and Business Performance - How Closely Are They Related?

In my previous two posts, "How to Find Balance Between Family and Business"  and "How to Achieve Balance Between the Family and the Business," I discussed two of the three steps great and enduring families engage in:

  1. They establish balance between family and business priorities.

  2. They work hard to convey this balance to and through the next generation.

  3. They pursue Succession Success.

Continue reading
775 Hits

5 Problems and Solutions in Estate Planning Trusts

Estate planning is an integral part of business succession planning. I am commonly asked what are the most common problems encountered in estate planning trusts.  There are so many problems with trust administration it is difficult to find a place to start or where to stop.  For lack of a better plan, let’s consider what I have found to be the top five trust administration problems:

Continue reading
1304 Hits

Vision, Conflict and Business

A clear, concise, well communicated, self-affirming vision is a critical component to the creation of an unstoppable family business succession plan.  However, just establishing a vision in this complicated world is not enough because in the business succession realm, this vision involves teamwork. Unfortunately those whom we endear, those whom we love, those whom we depend upon to continue our businesses and those who depend upon us for their careers can complicate our circumstances and the achievement of a succession vision that on a good day has many moving parts and on a bad day can appear mind boggling. In the midst of complications with family, key managers, lenders and vendors succession can become such a hassle that a business owner may want to isolate himself. Unfortunately this isolation is completely counter productive to the achievement of a vision that requires a team effort. Within the realm of business succession planning, the vast majority of these succession problems are cause by vision conflict. Allow me to explain this frustrating predicament and the remedy.

Continue reading
1409 Hits

What's the First Step in Succession Planning?

Succession planning can be an overwhelming thought. There is so much to be done. “I don’t even know what I don’t know.” There are so many potential issues. There are so many opinions. There are so many places where things can go wrong.

Continue reading
1283 Hits