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As Seen in Multi-Unit Franchisee - Turning Today's Employees Into Tomorrow's Leaders

As Seen in Multi-Unit Franchisee - Turning Today's Employees Into Tomorrow's Leaders

One of the biggest challenges of business ownership is attracting good talent - but retaining them is even harder. As a multi-unit franchisee business owner, you look at your strong employees as future leaders. With changing demographics in the workplace creating generational diversity, how do you turn your current and future employees into leaders?

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Case Study – Right People Drive Performance

Industry: Franchise

Company Overview: First generation, multi-unit franchise business, two partners with locations in multiple states and a diversity of brands

Challenge: First generation business owners, needing to recruit and retain key employees to build leadership bench strength. The owners have always simply hired to fill positions and were experiencing continual turnover, which was not only costing money, but also preventing the company from growing due to lack of leadership in key roles.

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How To Leverage Your People To Build Sustainable Business Value

In order to build long-term sustainable value in your business, you must understand that the business is all about the people. People generally want work with a purpose, to feel like they are a part of something bigger than themselves, and that their work matters. As a business owner, you need to understand that you are leading a group of volunteers. Your employees could go somewhere else to work. What will endear them to you and the company is when you provide them with a clear and compelling sense of purpose. When there is a clear purpose that drives you and your organization, it will put you in a position to determine which of your people are in alignment with that purpose and which ones aren’t.    

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How Do I Build Bench Strength in My Organization?

Talk about bench strength occupies quite a bit of time in board rooms and kitchens all around the world.  I’ve read some articles that talk about the “marriage” between succession planning and successor development; and I’ve read others that talk about how hard it is to find people suited to be the next generation of leaders.  Still others present business owners and leaders with something akin to “silver bullet” coaching that can get people ready overnight.

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OPPORTUNITYISNOWHERE

Take a close look at the letters above. Now, without changing the sequence of the letters, break those twenty letters into a sentence.

If business has been tough or you don't feel passion or commitment from your people, your sentence might read "Opportunity is nowhere." You might be thinking, "What have I done with that list of business brokers? I know it's around here somewhere."

Tempting as that broker search might be, don’t jump at it. Those same twenty letters can create another sentence: "Opportunity is now here." Same twenty letters, same and yet a completely different approach to finding a solution.

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Successor Development and Talent Management: What Makes It So Hard?

Companies like to say that people are their greatest asset.  If that’s really true, why are so many organizations unprepared for facing the challenges associated with recruiting, selecting, and retaining the right people in the right seats?  

According to one COO I interviewed recently, “Talent management puts you under strain because it stops you from doing what you are rewarded for.”  This COO’s sentiment, one that I find many executives agree with, is one of the major obstacles to developing talent, family or otherwise: people simply don’t believe that’s what they’re paid to do.

Whether your business is privately held or publicly held, talent management and successor development in your organization probably share a common financial thread.  In both cases, development is expensed rather than capitalized.  Now you might be asking, “What difference does that make?”  Keep reading.

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OPPORTUNITYISNOWHERE

Take a close look at the run together letters above?  Now, without changing the sequence of the letters, break those twenty letters into a sentence.

If you've had a particularly difficult day or few days, your sentence might read "Opportunity is nowhere."  That's most likely the case if you've gotten disappointing results after completing the "Where Are My People" (WAMP) analysis discussed in my previous blog post.  All of a sudden, you have no successor and things aren't looking real bright when it comes to the key managers and leaders within your organization either.  You might be thinking, "What have I done with that list of business brokers?  I know it's around here somewhere."

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How to Hire the Right People

Regardless of what business you are in, you and your business are only as good as the people that work for you. This sentiment has been shared with me consistently over the past seventeen years regardless of where I have traveled in the United States or the type of family business I have been engaged with at any given time. Recently I attended a local Association for Corporate Growth (ACG) event in Orlando titled “2012 Smart Awards” which recognizes companies in Central Florida that have distinguished themselves culturally, creatively and through the economic impact they have made in the community. Without exception, each of the CEOs that were recognized expressed gratitude and appreciation to their employees who in large part are responsible for the daily success of the company. Having the right people on your team and in the right position can be the difference between success and failure.

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Management Synergy - How to Design Team Collaboration

Teams are a puzzle to me.  Individuals with unequal talent, different experiences and education, and sharing only a commitment to a common goal come together in ways that pull them together or push them apart.  The elements that make them succeed or fail have certain characteristics that repeat over time; and even replicating those that are successful is no guarantee of success the second time around.

There are, however, certain characteristics and patterns that consistently lead to successful outcomes and results. 

Here are some of the pieces that I consider most important in designing team collaboration.

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Not Every Collaborative Team Decision Has to Be Built on Consensus

One of the great myths of the late twentieth and early twenty-first centuries is that collaboration stems from consensus. 

The common approach to collaboration suggests that engagement is not possible unless people have an opportunity to participate in the decision making.  My experience as a Certified Succession Planner® leads me to believe something somewhat different. The behavioral assessments we use in helping select the right people for groups such as operational teams, family councils, and various types of boards suggest a great many people want to be involved in the decision making process without necessarily having the responsibility for actually making the decision.

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Employee Motivation - How to Power Your Organization from the Inside Out

If your overall compensation package is at least competitive and provides a reasonably comfortable life style for your employees and family members, then it is going to take more than additional money to bring out the creative and productive energy that your staff carries around with them.  It’s going to take INTRINSIC motivation.

Intrinsic motivation is the compelling desire to do and be better because we want the satisfaction that comes from doing something simply because we love to do it.  In his book, Drive, Daniel Pink tells us that there is a “mismatch between what science knows and what business does.”

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Likability or Accountability - Do You Have the Right People Driving Your Organization?

In my last two posts, Likability or Accountability: Leadership and The Right People- I discussed the idea that there are several businesses I’m currently working with that are performing and several that are not. The difference between the two is that they either have a culture of likability or a culture of accountability.  The immediate differences between the two suggested differences in leadership, people, and focus on results.

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How to Make Sure You Are Effectively Communicating Your Expectations

Are you puzzled when others do not meet your expectations? Earlier this week, some clients were talking about how difficult it is to get some people to meet their performance expectations. Several years ago, I was having a similar conversation with one of my coaches and mentors. After moaning out loud about the poor performance of my group, I muttered out loud “You would think they would know better by now.” He looked at me and asked “Have you actually told them what you want, or have you just hinted at it?”

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How to tie Key Manager Golden Handcuffs to Performance

A critical component of the Succession Matrix® is Key Managers Motivation and Retention. The classic response to this issue is development of a golden handcuff that uses “gold” in the form of deferred compensation to provide a “handcuff” through deferred vesting and covenants regarding competition and confidentiality. Noting that there are three generic classes of key managers (Key Manager, Special Key Managers and Very Special Key Managers), the structure of the golden handcuffs is dependent upon the unique psyche of each class of key manager.  For more background on how the attitudes and motivations of each class of key managers impact the design of a golden handcuff, consult my book dedicated specifically to this subject titled “The Succession Bridge”.

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Incentivizing Performance: It Takes More Than Money to Bring Lasting Change

The common practice in motivating adults in the work force is to create opportunities for them to increase their compensation.  We have followed that practice for untold centuries; and still, some of us are shaking our heads and wondering why “money just doesn’t seem to matter to them.”

Well, money does matter.  And, for some of us, it matters a lot!  Our work suggests that people who are confident risk takers; fast, fluent communicators; results focused; and seek change and innovation are more likely to be positively influenced by variable compensation and incentive systems.  

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Want to Change Behavior? Feed the Right Beliefs

Roy H. Williams and I have not yet met.  But I think I know him.  When we do meet, I am pretty sure I am going to like him.   Roy, who is known in the business world as the “Wizard of Ads” has been sending me a Monday Morning Memo since April 13, 2003. Last week, the Monday Morning Memo was all about beliefs, which gave me the inspiration for this series of blogs, which will focus on the impact of beliefs on behavior and the impact of behavior on other people

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How to Align Incentives with Management Talent

I am a big believer that your business is only as good as the people you have working for you. When it comes to attracting and recruiting high quality, team-minded individuals, some companies do a better job than others.  Over time these individuals distinguish themselves within your organization through their positive attitude, commitment to your core values and performance. You know who these individuals are and at times you wonder how successful your business could be if only you could replicate these impact players. Alternatively, you may be thinking that this individual is so important to your business that you could least afford to lose him or her. So how do you acknowledge, affirm, motivate and retain them?

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How to Build Value in Three Forms of Capital Assets

I like to use the words capital and resources interchangeably.  So, from my perspective, there are three kinds of capital and/or resources available to us all the time.  Those three kinds of capital or resources are basically:  People; Time; and Money.

Let’s put people first, so we will begin with building the value of human capital.  There are probably several varieties available, but the more recognizable forms include Leadership Capital, Family Capital, and Culture Capital.

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Let Your Successor Experience It All

Confirming the optimum role for a family member entering the business is an exciting process that takes patience, honesty and proactive aggressive coaching. For the family member to have the opportunity to achieve their ultimate role the most important developmental activity is establishing, monitoring and refining a three to five year on-the-job-training plan that exposes the candidate to most if not all the departments of the business. This development track should offer diversity and challenges that provide sufficient feedback to confirm the optimum job role.

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Goals: Turn Them Into Reality

We probably all know a lot of people and businesses with bold, audacious goals.  Some of them get accomplished.  Some of them don’t.  What happens to those that don’t?

After years of working with individuals, families, and various types of business organizations, I have come to the conclusion that people who realize their goals have a plan for doing so.  They are not content to be “dreamers”; they focus instead on being “doers”.

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