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Webinar Recording - Building a Strong Dealership in a Changing Industry

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Part 2: The Impacts of Family Dynamics on the Transition of Leadership in a Multi-Generational Dealership

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Part 1: The Impacts of Family Dynamics on the Transition of Leadership in a Multi-Generational Dealership

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Dr. Merlot’s Perspective: Generational Differences Impacting Teamwork - Advice to Millennial's and Baby Boomers

When Loyd and I met last, we discussed Millennials and Boomers on a quick puddle jumper as best we could over the loud engines.

As a refresher, over the last couple of months, Loyd and I have focused our discussions on overcoming generational differences in the workplace. In December, we discussed influences responsible for shaping generational perspectives. January’s discussion was geared towards advice to Boomers about Millennials, and February focused on advice to Millennials about Boomers.

Today we are meeting at the rental car terminal on our way to meet with a client on this very topic. Our client is experiencing tension in the workplace between what the client is referring to as “old school” and “new school” ways of thinking. Over the last couple of months, our client has fielded multiple meetings on the topic. Frustrated and noticing a dip in productivity and team morale, he called us in to quickly “nip this thing in the bud.”

Once we found ourselves to the rental car and got our wits about us, Loyd asked: “So as we are driving towards what could be an emotional mess, how are you thinking of approaching the perspectives of “old” and “new” school thinker/team members?

Well Loyd, I started; you and I have had rich dialogue on how both Millennials and Boomers could expand their thinking about the other. What I would add to those discussions would be something to the tune of….

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As Seen in Digital Dealer - Business Growth Comes from Sweating the Small Stuff

As Seen in Digital Dealer - Business Growth Comes from Sweating the Small Stuff

Some people may skip this article because they consider they take pride in not sweating the small stuff. After all, there are a great many consultants and gurus who consistently preach the message of “don’t sweat the small stuff…and, by the way, it’s all small stuff.” Good for them; they may have become successful by following that counsel. If you are one of those fortunate souls, congratulations.

If you are having trouble expanding your market, keeping people productive, growing your bottom line, and building lasting relationships with family members, clients, customers, vendors, and strategic partners, then you may want to consider sweating the small stuff. It’s the small stuff that makes the difference.

Read the complete article on the Digital Dealer Website website

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As Seen in Multi-Unit Franchisee - A Trump Effect On Your Estate Taxes?

As Seen in Multi-Unit Franchisee - A Trump Effect On Your Estate Taxes?

While it is still way too early to know what the Trump administration is going to do to change the federal estate tax laws, we do know President Trump stated on the campaign trail that he will eliminate estate taxes and we also know how Congress has acted in the past. So let's have a little fun speculating and assuming.

When it comes to the estate tax issue, Republicans claim they are against this tax and Democrats favor it. However, the largest reduction of estate taxes occurred in 2011 under President Obama. During this time, the estate tax laws were amended to increase the exemption per person to $5,000,000 including an annual escalator of the exemption based on inflation. As a result, in 2017, the estate tax exemption has increased to $5,490,000 per person or almost $11M per married couple. Due to the amendments in 2011, the estate taxes today are the lowest ever and affect less Americans than ever before, approximately 0.5 percent of the population. Politically this has been a tough out, since it doesn't affect most voters. Nevertheless, if your estate will have to pay estate taxes, you'd just as soon not.

Read the complete article on the Multi-Unit Franchisee Website website

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Whats the Trump Effect on Estate Taxes

Probably nothing, unless you plan to die soon! I happened to be with a client with whom I have worked since 1991, on the day President Trump was elected. That led us to examine the political climate over the past 26 years. We reminded ourselves that the 1980’s had been a Republican era (but Democrats had controlled at least one house of Congress). However, in 1992, President Clinton lead a Democratic sweep of the Congress. In 2000, President George W. Bush lead a Republican sweep followed by 2008, with President Obama sweeping the Democrats back into office, followed by the latest sweep by the Republicans under President Trump. Our country has been on a political roller coaster ride for the last three decades!

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As Seen in Multi-Unit Franchisee - Moving From Planning To Executing

As Seen in Multi-Unit Franchisee - Moving From Planning To Executing

No one really knows the outcome of anything and we are seeing that play out in our country’s current political stage. Too often this keeps us from strategically planning for where we want our business to go and what we want from it in the future. However, the unknowns and the unpredictable should not keep us from looking forward, rather, they enforce the need to constantly be planning strategically towards your goals and vision.

We use excuses such as “the unknowns” to stop us from executing plans. Or believe that because we cannot predict something, we cannot guarantee if we will be successful or not. However, not planning and not executing means that we are in limbo, which means the odds of accomplishing great things are pretty bleak. Strategic planning guarantees that you place your franchise business in the position of being agile and flexible when the unknowns and the unpredictable hits. This is a much better alternative than yo-yoing with the market and political changes over which we have no control.

Read the complete article on the Multi-Unit Franchisee Website website

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Dr. Merlot’s Perspective: Generational Differences Impacting Teamwork - Advice to Millennial's about Baby Boomers

For the last couple of month’s Loyd and I have been discussing generational differences and how to overcome issues they often create in the workplace. Loyd initially posed the question to me in December, but since this was such a big topic, we decided to break up the conversation into a 4-part series; tackling one topic at a time.

In December, Loyd and I discussed outside influences responsible for shaping generational perspectives on areas such as work-ethic, communication and technology. And in January, Loyd geared the discussion towards what advice would I give to Boomers and Millennials. So, as I sit here in the airport waiting for Loyd to meet me for our connecting flight; I am pondering what could be Loyd's next question.

Loyd walks up, we say our hello’s, board the plane and as soon as we get to 10,000 feet, Loyd gets right to it. “Say Doc, not a lot of time on this puddle jumper, so let’s move on with this discussion on generational issues. Last month we focused on advice to Boomers about Millennials, so what insight do you have for Millennials working with Boomers?

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As Seen in Multi-Unit Franchisee - Prepare For The Future With Strategic Planning

As Seen in Multi-Unit Franchisee - Prepare For The Future With Strategic Planning

2016 was a challenging year. Between proposed legislation impacting family gifting (IRS 2704), the DOL legislation impacting overtime, and the political uncertainty of the election, it is surprising that all our heads have not spun off our bodies. One of the biggest pain points of 2016 that could leave a lasting burn into 2017 is all the speculation around proposed legislations. Many of you last year were likely either chewing on your fingers with panic or moving towards action to button up your estate plans and shoring up HR policies. Now, after all that work, we find ourselves with a new party in office. That could mean that much of the proposed legislation could be reversed, may not go into effect, or may not go into effect to the extent you had planned.

So now what? If you have pro-actively engaged in planning, take a sigh of relief. You are likely in a strong position to adjust to whatever 2017 may (and will) throw at you. It is no secret that we are huge proponents of strategic planning, specifically the kind where you have integrated the plan into your culture, tied performance criteria to achieving the plan, and are actively reviewing your trajectory compared to available resources. We believe it keeps you agile and in the ready position to tackle whatever may be thrown at you – economic, political, regulatory, recruitment and retention, process/procedure - you name it.

Read the complete article on the Multi-Unit Franchisee Website website

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As Seen in Automotive Buy Sell Report - Grow or Exit, Is Private Equity for You?

As Seen in Automotive Buy Sell Report - Grow or Exit, Is Private Equity for You?

The automobile industry’s general upward trajectory, with increased car sales and dealer profits, has led the finance world to recognize the industry as a solid investment. Retail auto dealerships have become more intriguing as investors seek to diversify their holdings.

Meanwhile, the transportation industry is evolving as new players create direct-to-consumer products and advanced technologies change the way we interact with our vehicles. Many fear the industry as we know it will change drastically in the next ten to twenty years.

Read the complete article on the Automotive Buy Sell Report website

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As Seen in Mitzi Perdue's Blog - Substance Abuse and the Family Business: the Problem Doesn’t Go Away on Its Own!

As Seen in Mitzi Perdue's Blog - Substance Abuse and the Family Business: the Problem Doesn’t Go Away on Its Own!

This month's blog post by Mitzi Perdue, “Substance Abuse and the Family Business: the Problem Doesn’t Go Away on Its Own!” features The Rawls Group’s, Loyd Rawls. Read more about how substance abuse can harm not only the family, but the family business in this month's blog post.

When it comes to substance abuse, members of a family business are no more immune than the rest of the population. However, as family business advisor Loyd Rawls points out, the consequences can be more dire because serious abuse problems can threaten the entire company.

Read the complete article on Mitzi Perdue's website

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As Seen in Multi-Unit Franchisee - Get Ready For The Next Four Years Now

As Seen in Multi-Unit Franchisee - Get Ready For The Next Four Years Now

The election is over and the 45th president of the United States will be sworn into office this week. Regardless of your political affiliation, a dynamic shift is upon us. We are transitioning from eight years of Democratic policy to a new era of Republican leadership. In addition to the change in party lines, we will have the first president in office that is one of the most recognized business names in the world and promises to run the government more like a business.

So now what do we do to prepare for any changes in the business climate? Put your pen to paper and get moving on your strategic plan. This means that if you have not yet established a plan for your business, you can consider the priority here to be that of critical. If you have a strategic plan in place but have not looked at it in the last three to five years, you are not getting off easy. Understand that what we have grown used to in the last eight years in terms of policy, legislation, business structure, and taxation, are all likely to change. This also means that any planning you have done as it relates to the prior administration, probably will need to be revisited and adjusted accordingly.

Read the complete article on the Multi-Unit Franchisee Website website

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Dr. Merlot’s Perspective: Generational Differences Impacting Teamwork - Boomer Perspectives about Millennial’s

The last time Loyd and I were together, Loyd posed a question in regards to Overcoming Generational Issues Impacting Teamwork - “How do privately held businesses overcome the generational issues that have a direct impact on teamwork and business performance?” Loyd can never just ask a simple question. ”

Knowing that we could not answer this in one sit-down and one glass of wine, we decided to tackle the topic in a four-part series focused on:

  • Boomer perspective about Millennial’s
  • Millennial perspective about Boomers
  • Advice to Both
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As Seen in Digital Dealer - Respecting Each Other’s Differences Builds Long-term Success

As Seen in Digital Dealer - Respecting Each Other’s Differences Builds Long-term Success

As owners or managers in the business, we often put a lot of pressure on ourselves to “do it all”. We like to own the work and too often, avoid delegating or mentoring others for fear of losing our position of power. What happens is that we, as the leader, set an example that others try to follow, and before you know it, people are working in silos. The reality is that teamwork is one of the most crucial foundations to a successful, long-term business and the entry for our future leaders.

Because we are human, the tendency to share and collaborate often does not come natural. We are competitive by nature, we want personal recognition and our personal opinions and beliefs impact our daily interactions with others. All of these influences creates barriers to reaching out to those around us for help or “across the aisle” to another department for insight, diminishing our ability to ensure proper mentorship and growth of our colleagues and future leaders.

Read the complete article on the Digital Dealer Website website

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NCM-Rawls Dealer Executive Program: Where Leadership and Legacy Intersect

The long-term viability and success of dealership is no longer dependent on the operations of the store alone. The retail automotive industry is not the same as it was for our father’s and grandfather’s. Today, there are multiple generations working within the dealership, family member employees involved in the day-to-day, and competition is more than just the store in the next town.

Dealer owners, operators and managers need to be more agile and flexible than ever before in order to ensure the future of the business. Advancements in technology, generational shifts and demographics, continued changes in laws and legislation and manufacturer requirements impact all areas of ownership, and more than ever, focus must also be in the areas of recruiting and retention, short and long-term strategic planning, and preparing for owner transition and succession.

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NCM® Associates and The Rawls Group Announce New Leadership and Succession Program

Kansas City, Mo., January 16, 2017 – NCM® Associates and The Rawls Group announce the launch of their new NCM-Rawls Dealer Executive Program, where leadership and legacy intersect.

A collaboration between two leading automotive service providers, the NCM-Rawls Dealer Executive Program offers an exclusive 10-month leadership development curriculum specifically designed with an emphasis on succession planning for current and future dealers to gain the critical knowledge, tools, and resources necessary for long-term success. ™

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2017 NADA - Visit The Rawls Group at Booth #3937

2017 NADA - Visit The Rawls Group at Booth #3937

The Rawls Group is looking forward to @NADAConvention in New Orleans. Come check out our new digs at booth #3937 across from Digital Dealer and next to Snap-on.

Contact Kendall Rawls at This email address is being protected from spambots. You need JavaScript enabled to view it. to schedule an appointment. 

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As Seen in Digital Dealer - Entitlement- The Kiss of Death in a Family Business

As Seen in Digital Dealer - Entitlement- The Kiss of Death in a Family Business

Entitlement issues are rampant in family owned dealerships. It is a stealthy and dangerous disease that can have a widespread and prolific impact on our business culture, as well as at home. How do we keep it from becoming an epidemic in our business and family lives?

First, you must understand exactly what entitlement means. The simple translation is when a person believes they are special and deserve to be treated different (better) than everyone else. Or perhaps that they are “deserving”..

Read the complete article on the Digital Dealer Website website

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As Seen in Multi-Unit Franchisee - Strategies To Create Harmonious Business Families During the Holidays

As Seen in Multi-Unit Franchisee - Strategies To Create Harmonious Business Families During the Holidays

Many franchise owners go into business with or employ close friends and family simply because there is an existing trust factor. As mentioned in one of our previous articles, "Family Business Perspective Matters," you don't have to be blood related to be considered a family business.

The last two months of the year offer more time together with loved ones than any other time of the year. For multi-unit franchisee business owners who view their partners, senior executives, or staff as close friends or family, this means that it often also brings a bit more of a challenge to navigating relationships and work environments. Working with close friends, family, or colleagues who have grown to feel like both, means that you are inheriting all the customary behaviors, habits, and routines that develop between those you care about. Familial-like bonds provide us with personal fulfillment outside of the office and can translate into building management teamwork in the workplace. However, the downside to personal bonds in business is, without clear expectations, role responsibilities, and performance criteria, it is an environment that can harbor attitudes of entitlement and resentment. Personal bonds often make it difficult to hold each other accountable from a business perspective. Even though we make the decision to handle working relationships with intentions of keeping it strictly business, without purposeful facilitation, it never ends up working out as planned.

Read the complete article on the Multi-Unit Franchisee Website website

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