Kendall Rawls

Director of Development


Atlanta, GA

Articles by Kendall

Kendall is the Director of Development for The Rawls Group. Since officially joining the firm in 2004, she has navigated issues that many business owners face, including working effectively with family, building rapport with key management and outside strategic partners, influencing teamwork, and implementing strategic initiatives to drive growth and increase organizational performance. Kendall knows and understands the challenges that impact entrepreneurial-owned businesses’ success and offers a unique perspective derived from her background and experience as a second-generation, family-member-employee of The Rawls Group.

Kendall is a frequent contributor to national industry publications in automotive retail, multi-unit franchise, marine, and energy. In her spare time, Kendall enjoys spending time with her dog, practicing yoga, playing beach volleyball, and volunteering for her local neighborhood association.

All Articles

What Second-Generation Multi-Unit Franchisees Must Know

As Father's Day approaches, many multi-unit franchisees reflect on the legacies built by their fathers. This occasion serves as a reminder of the hard work, dedication, and vision that established their family businesses. However, stepping into these well-worn shoes can sometimes feel like navigating a shadow rather than following a guiding light. The Challenge of Legacy For second-generation franchisees, like Sarah, stepping into a parent's role is both an honor and a daunting challenge. Sarah’s father, John, built a successful chain of fast-food franchises from the ground up. Starting with a single location, John expanded to over 20 units [...]

Avoiding Disaster: How Succession Planning Saved This Dealership

The Challenge At the onset of the COVID-19 pandemic, Fred Salinas, a 68-year-old dealer principal at Friendly Ford of Crosby near Houston, Texas, was advised by health experts to avoid going into the store. This sudden disruption posed a significant leadership challenge for the dealership. However, the Salinas family was well-prepared due to a meticulously planned succession strategy initiated in 2017. This plan aimed to gradually position his sons, Austin and Blake, as the future leaders of the dealership. A Smooth Transition Amidst Uncertainty "Everything was going smooth and on time, and then COVID hit," said Austin Salinas. Already [...]

How Sibling-Owned Multi-Unit Franchise Businesses Are Crushing the Competition!

For many entrepreneurs and multi-unit franchisees, the aspiration to establish a business extends beyond personal success—it's about crafting a legacy with loved ones. This dream often manifests as siblings coming together to develop a thriving franchise. Yet, transitioning from shared childhood memories to successful business collaborations presents unique challenges. How, then, can siblings overcome these challenges and build a prosperous franchise enterprise?   The Impact of Childhood Roles From an early age, familial roles and labels shape our identities. You might have been labeled “the responsible one,” “the rebel,” or “the peacemaker.” These early identifiers can significantly impact sibling [...]

Breaking Hub-and-Spoke Management Culture to Create Growth & Succession Options

In the dynamic realm of propane, oil, and gas businesses, effective leadership is vital for smooth operations, growth opportunities, and family business succession planning options, especially when the owner isn't present. Consider a case study example to help you identify if your business is suffering from a hub-and-spoke management culture and learn actionable steps to address the issue with positive outcomes. Case Study: Identifying and Addressing Hub-and-Spoke Management in a Propane Family Business Identifying the Issue: ABC Propane Company, a family-owned business, has been experiencing growth over the years. However, with this growth came challenges in operational efficiency and [...]

Unmasking Entitlement: Protecting Your Dealership’s Success

In the bustling world of the car business, success hinges on the quality of the customer's experience and the strength of the team behind the dealership. However, there exists a silent threat that can undermine even the most promising businesses: entitlement. Here, we'll explore how entitlement can creep into your dealership, how to identify its subtle signs, and, most importantly, how to eradicate it to safeguard your dealership's prosperity and succession planning vision. Unveiling Entitlement in Your Car Dealership(s): Entitlement often goes unnoticed, masquerading behind the guise of experience or seniority. It can manifest in various forms, from a [...]

Competing with the Big Players: Professionalizing Family-Owned Auto Dealerships

The Importance of Professionalism in Family-Owned Auto Dealerships In the current corporate landscape, family-owned enterprises are facing challenges as they vie for success against bigger conglomerates and nationally recognized brands. In the automotive industry, where consolidation is prevalent, family-owned dealerships are under significant strain to keep pace with their larger counterparts and stay relevant. One viable solution for family-owned dealerships to gain a competitive advantage is to adopt a more professional approach to running their business. The Role of Culture in Family-Owned Auto Dealerships Successful family-owned dealerships or auto groups often neglect formalities that can lead to problems such [...]

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