Operational Excellence & Business Performance

Key to protecting the value of the business, is a leader who is an agent of change. Listen in to hear Tom Olney, from OWL Automotive Consultants provide insight into what that means. As you listen to this episode you will walk away with key take a-ways and will realize you [...]

Financial and operational controls remain essential for protecting your business. With COVID-19 forcing employees to work from home, away from technological fire walls and additional means for digital security, many are finding additional vulnerabilities to spoofs and hacks. Invest time and money in educating and training your people so they [...]

In difficult times, all we want is more control. But, finding control can feel like a fleeting dream. You figure out inventory, but then mother nature comes for a visit. Jean Venant shares a trick for gain more control - "LEVERAGE" As you listen to this episode you will walk away [...]

Intentional culture is developed from the top down. As leader's it is critical we recognize the changes impacting the marketplace and our organization and make it a priority to discuss and address them head on. There are many tactics and strategies to be learned from other retail industries that can [...]

Running a business is risky, which means to take back control its critical to be intentional. Lean on your leadership team and the unique skills sets and expertise they bring to group discussion. Focus on the purpose of your business and the thinks that make it work. As you listen [...]

Business fundamentals have not changed, but COVID-19 has brought with it a change in how leaders interact with employees. Given the new concerns employees are bringing with them to work - are they safe - will they have a job tomorrow - is their family safe and so on, our [...]

At the heart of your business lies your culture. When people feel defeated or stressed; motivation to go above and beyond is less likely. During times of transition, like COVID-19, pour your heart into your culture. Re-calibrate the message from we will survive to we will thrive. Enthusiasm and an [...]

The supply chain is one of the many nuances impacted by COVID-19. As such, dealers need to be focused on inventory and pipeline as it impacts the ability to drive sales. Customers are shopping lower payments. Where some dealers are reporting lower numbers, many dealers are either hitting or selling [...]

The rules keep changing for processing PPP. Jean Venant shares some nuances and your best bet is to stay in close contact with your CPA. As you listen to this episode you will walk away with key take a-ways and will realize you will want more. Click to visit the “Operational Excellence [...]

Customers are shopping differently. Contact-less and online shopping is on the rise. As such, dealerships and sales team need to respond to the changes in customer behavior. In many stores, traffic is down but sales are still on goal and/or over. Time of transition demands flexibility and able to respond [...]