Operational Excellence & Business Performance

Over 11 episodes, Jean Venant with The Rawls Group and Tom Olney who is a Partner of Owl Automotive Consulting provides their insight on Operational Excellence and Business Performance during times of transition like COVID-19.

As car dealers, you are constantly faced with the unknown. Manufacturer issues, recalls, economic changes, and what many have never experienced in their lifetime – pandemics. All these dynamics create disruptions or transitions in your business, which require operational excellence to succeed through the change – or what many may refer to a as a strategic succession strategy.

This is one of many topics discussed in our Advancing Your Business, People and Legacy Podcast. For additional topics visit our Succession Podcast page.

Episode 11: What can you do to protect your multiples and values during times of transition?

Episode 11: What can you do to protect your multiples and values during times of transition?

2020-07-16T20:28:59-05:00By Jéan Venant|Advisor Collaboration, Leading Your Business Through Transition, Operational Excellence & Business Performance, Succession Video Discussions|

Key to protecting the value of the business, is a leader who is an agent of change. Listen in to hear Tom Olney, from OWL Automotive Consultants provide insight into what that means. As you listen to this episode you will walk away with key take a-ways and will realize you [...]

Episode 10: What should dealers do right now to protect their business?

Episode 10: What should dealers do right now to protect their business?

2020-07-16T20:33:09-05:00By Jéan Venant|Advisor Collaboration, Leading Your Business Through Transition, Operational Excellence & Business Performance, Succession Video Discussions|

Financial and operational controls remain essential for protecting your business. With COVID-19 forcing employees to work from home, away from technological fire walls and additional means for digital security, many are finding additional vulnerabilities to spoofs and hacks. Invest time and money in educating and training your people so they [...]

Episode 9: What is the best way to make decisions in uncertain times?

Episode 9: What is the best way to make decisions in uncertain times?

2020-07-16T20:33:41-05:00By Jéan Venant|Advisor Collaboration, Leading Your Business Through Transition, Operational Excellence & Business Performance, Succession Video Discussions|

In difficult times, all we want is more control. But, finding control can feel like a fleeting dream. You figure out inventory, but then mother nature comes for a visit. Jean Venant shares a trick for gain more control - "LEVERAGE" As you listen to this episode you will walk away [...]

Episode 8: How do you re-calibrate corporate culture if consumer behavior changes long-term?

Episode 8: How do you re-calibrate corporate culture if consumer behavior changes long-term?

2020-07-16T20:34:11-05:00By Jéan Venant|Advisor Collaboration, Leading Your Business Through Transition, Operational Excellence & Business Performance, Succession Video Discussions|

Intentional culture is developed from the top down. As leader's it is critical we recognize the changes impacting the marketplace and our organization and make it a priority to discuss and address them head on. There are many tactics and strategies to be learned from other retail industries that can [...]

Episode 7: How can dealers be more pro-active if something unforeseen happens again?

Episode 7: How can dealers be more pro-active if something unforeseen happens again?

2020-10-28T09:49:26-05:00By Jéan Venant|Advisor Collaboration, Leading Your Business Through Transition, Operational Excellence & Business Performance, Succession Video Discussions|

Running a business is risky, which means to take back control its critical to be intentional. Lean on your leadership team and the unique skills sets and expertise they bring to group discussion. Focus on the purpose of your business and the thinks that make it work. As you listen [...]

Episode 6: As a leader what do we need to change in times of stress/transition?

Episode 6: As a leader what do we need to change in times of stress/transition?

2020-07-16T20:35:24-05:00By Jéan Venant|Advisor Collaboration, Leading Your Business Through Transition, Operational Excellence & Business Performance, Succession Video Discussions|

Business fundamentals have not changed, but COVID-19 has brought with it a change in how leaders interact with employees. Given the new concerns employees are bringing with them to work - are they safe - will they have a job tomorrow - is their family safe and so on, our [...]

Episode 5: What can dealers do to address decrease in profits when sales volume has not suffered?

Episode 5: What can dealers do to address decrease in profits when sales volume has not suffered?

2020-07-16T20:35:53-05:00By Jéan Venant|Advisor Collaboration, Leading Your Business Through Transition, Operational Excellence & Business Performance, Succession Video Discussions|

At the heart of your business lies your culture. When people feel defeated or stressed; motivation to go above and beyond is less likely. During times of transition, like COVID-19, pour your heart into your culture. Re-calibrate the message from we will survive to we will thrive. Enthusiasm and an [...]

Episode 4: How are these strange times impacting dealer inventories?

Episode 4: How are these strange times impacting dealer inventories?

2020-07-16T20:36:24-05:00By Jéan Venant|Advisor Collaboration, Leading Your Business Through Transition, Operational Excellence & Business Performance, Succession Video Discussions|

The supply chain is one of the many nuances impacted by COVID-19. As such, dealers need to be focused on inventory and pipeline as it impacts the ability to drive sales. Customers are shopping lower payments. Where some dealers are reporting lower numbers, many dealers are either hitting or selling [...]

Episode 3: Regarding PPP, how do you process payroll?

Episode 3: Regarding PPP, how do you process payroll?

2020-07-16T20:36:56-05:00By Jéan Venant|Advisor Collaboration, Leading Your Business Through Transition, Operational Excellence & Business Performance, Succession Video Discussions|

The rules keep changing for processing PPP. Jean Venant shares some nuances and your best bet is to stay in close contact with your CPA. As you listen to this episode you will walk away with key take a-ways and will realize you will want more. Click to visit the “Operational Excellence [...]

Episode 2: How have customer habits changed & what are strategies to respond to customer needs?

Episode 2: How have customer habits changed & what are strategies to respond to customer needs?

2020-07-16T20:37:23-05:00By Jéan Venant|Advisor Collaboration, Leading Your Business Through Transition, Operational Excellence & Business Performance, Succession Video Discussions|

Customers are shopping differently. Contact-less and online shopping is on the rise. As such, dealerships and sales team need to respond to the changes in customer behavior. In many stores, traffic is down but sales are still on goal and/or over. Time of transition demands flexibility and able to respond [...]

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