Operational Excellence & Business Performance

Over 11 episodes, Jean Venant with The Rawls Group and Tom Olney who is a Partner of Owl Automotive Consulting provides their insight on Operational Excellence and Business Performance during times of transition like COVID-19.

As car dealers, you are constantly faced with the unknown. Manufacturer issues, recalls, economic changes, and what many have never experienced in their lifetime – pandemics. All these dynamics create disruptions or transitions in your business, which require operational excellence to succeed through the change – or what many may refer to a as a strategic succession strategy.

This is one of many topics discussed in our Advancing Your Business, People and Legacy Podcast. For additional topics visit our Succession Podcast page.

Episode 9: What is the best way to make decisions in uncertain times?

2020-07-16T20:33:41-05:00By |Advisor Collaboration, COVID 19: The Path Forward, Operational Excellence & Business Performance, Succession Podcast|

In difficult times, all we want is more control. But, finding control can feel like a fleeting dream. You figure out inventory, but then mother nature comes for a visit. Jean Venant shares a trick for gain more control - "LEVERAGE" As you listen to this episode you will walk away [...]

Episode 8: How do you re-calibrate corporate culture if consumer behavior changes long-term?

2020-07-16T20:34:11-05:00By |Advisor Collaboration, COVID 19: The Path Forward, Operational Excellence & Business Performance, Succession Podcast|

Intentional culture is developed from the top down. As leader's it is critical we recognize the changes impacting the marketplace and our organization and make it a priority to discuss and address them head on. There are many tactics and strategies to be learned from other retail industries that can [...]

Episode 7: How can dealers be more pro-active if something unforeseen happens again?

2020-07-16T20:34:37-05:00By |Advisor Collaboration, COVID 19: The Path Forward, Operational Excellence & Business Performance, Succession Podcast|

Running a business is risky, which means to take back control its critical to be intentional. Lean on your leadership team and the unique skills sets and expertise they bring to group discussion. Focus on the purpose of your business and the thinks that make it work. As you listen [...]

Episode 6: As a leader what do we need to change in times of stress/transition?

2020-07-16T20:35:24-05:00By |Advisor Collaboration, COVID 19: The Path Forward, Operational Excellence & Business Performance, Succession Podcast|

Business fundamentals have not changed, but COVID-19 has brought with it a change in how leaders interact with employees. Given the new concerns employees are bringing with them to work - are they safe - will they have a job tomorrow - is their family safe and so on, our [...]

Episode 5: What can dealers do to address decrease in profits when sales volume has not suffered?

2020-07-16T20:35:53-05:00By |Advisor Collaboration, COVID 19: The Path Forward, Operational Excellence & Business Performance, Succession Podcast|

At the heart of your business lies your culture. When people feel defeated or stressed; motivation to go above and beyond is less likely. During times of transition, like COVID-19, pour your heart into your culture. Re-calibrate the message from we will survive to we will thrive. Enthusiasm and an [...]

Episode 4: How are these strange times impacting dealer inventories?

2020-07-16T20:36:24-05:00By |Advisor Collaboration, COVID 19: The Path Forward, Operational Excellence & Business Performance, Succession Podcast|

The supply chain is one of the many nuances impacted by COVID-19. As such, dealers need to be focused on inventory and pipeline as it impacts the ability to drive sales. Customers are shopping lower payments. Where some dealers are reporting lower numbers, many dealers are either hitting or selling [...]

Episode 3: Regarding PPP, how do you process payroll?

2020-07-16T20:36:56-05:00By |Advisor Collaboration, COVID 19: The Path Forward, Operational Excellence & Business Performance, Succession Podcast|

The rules keep changing for processing PPP. Jean Venant shares some nuances and your best bet is to stay in close contact with your CPA. As you listen to this episode you will walk away with key take a-ways and will realize you will want more. Click to visit the “Operational Excellence [...]

Episode 2: How have customer habits changed & what are strategies to respond to customer needs?

2020-07-16T20:37:23-05:00By |Advisor Collaboration, COVID 19: The Path Forward, Operational Excellence & Business Performance, Succession Podcast|

Customers are shopping differently. Contact-less and online shopping is on the rise. As such, dealerships and sales team need to respond to the changes in customer behavior. In many stores, traffic is down but sales are still on goal and/or over. Time of transition demands flexibility and able to respond [...]

Episode 1 – What leaders need to be aware of & what do employees need during time of transition?

2020-07-16T20:38:07-05:00By |Advisor Collaboration, COVID 19: The Path Forward, Operational Excellence & Business Performance, Succession Podcast|

Due to COVID-19, people are emotionally stressed and flooded with the unknown. As leaders, we have to be aware of the change of focus and perspective our people are showing up with to work. Are they safe, is their family safe, how is the health of their community. Employees need [...]

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