Shareholder attitudes influence all areas of the business. They establish both the limitations and possibilities of business growth and longevity through multiple generations.
Why Is it Important?
- Shareholder attitudes impact profitability, efficiency, enthusiasm, innovation, customer satisfaction, and the sustainability of success.
- Relationships are significantly affected by shareholders’ attitude towards the business. These include relationships with family members, key managers, employees, strategic vendors, creditors, manufacturers and franchisers.
- Shareholders perspective on the business influences employee attitudes. If the perspective of shareholders is me first; the culture and behaviors of the employees will follow that lead.
Symptoms of an Owner Motivation & Perspective Problem:
- Performance dependent upon owner
- Management turf wars
- High employee turnover
- Poor customer service
- “Me first” culture