Creating and maintaining a stronger and more positive work culture, provides a competitive advantage. You are able to recruit and retain the best employees and customers enjoy doing business with you. You create a feeling of trust and security with your customers and your community feels safe because your culture ensures everyone is working towards the same vision.
The COVID-19 has increased the need to make employees and the community feel safe. This has forced multi-unit franchisees to look inward and focus on creating a strong and positive work culture. It is not just about the service experience, it is now about the employee experience, and making everyone feel safe, protected, and taken care of.
Do you know where you stand with your culture or have you been wondering how to create a stronger and more effective one?
Here are 6 key questions which can help you take action to improve your culture:
- Have we (everyone in the organization) lost sight of our primary purpose?
- What’s our identity?
- How well do people know and relate to our guiding principles?
- Can we deliver what we’re being asked to do?
- Does our behavior – what we do – confirm we have an effective work ethic?
- Are our recognition and reward systems aligned with what we want?
Pandemic or not, culture is not something you can choose to have or not have. However, you can choose to have a winning culture!
Click the following link to read more about the on the Multi Unit Franchising’s website titled: How’s Your Culture
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The only constant one can plan for is change. Strategic planning positions the business to address the probable, possible, and potential contingencies impacting business success.
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