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In the bustling world of the car business, success hinges on the quality of the customer’s experience and the strength of the team behind the dealership. However, there exists a silent threat that can undermine even the most promising businesses: entitlement. Here, we’ll explore how entitlement can creep into your dealership, how to identify its subtle signs, and, most importantly, how to eradicate it to safeguard your dealership’s prosperity and succession planning vision.

Unveiling Entitlement in Your Car Dealership(s):

Entitlement often goes unnoticed, masquerading behind the guise of experience or seniority. It can manifest in various forms, from a reluctance to collaborate to an overconfident attitude that undermines teamwork. For instance, seasoned employees may resist following established procedures, believing their tenure grants them special privileges. Such behaviors fracture team cohesion and tarnish customer interactions, damaging the dealership’s reputation, hindering potential sales, and jeopardizing the succession planning vision.

Spotting the Signs of Entitlement Attitudes  in Your Dealership:

To combat entitlement effectively, it’s crucial to pinpoint its specific behaviors and attitudes. Look out for:

  • Lack of Teamwork: Does a team member resist collaborating or display a sense of superiority over colleagues?
  • Resistance to Change: Are individuals opposed to adopting new processes, clinging to outdated methods?
  • Claiming Special Treatment: Do certain employees demand privileges based on their tenure or experience?
  • Entitlement in Customer Interactions: Are team members treating customers condescendingly, assuming their experience alone guarantees satisfaction?

Addressing Entitlement Attitudes in Your Car Business:

Once you’ve identified entitlement within your dealership, it’s time to take decisive action. Implement strategies to foster a culture of collaboration, accountability, and mutual respect:

  • Enhance Performance Reviews: Incorporate criteria that prioritize teamwork and address entitlement promptly.
  • Invest in Training: Provide regular training programs that emphasize the value of collaboration and customer-centric service.
  • Lead with Compassion: Address entitlement firmly but compassionately, recognizing the underlying factors that may have contributed to its emergence.
  • Cultivate Growth: Foster a continuous learning and development culture where every team member feels empowered to contribute to the dealership’s success.

How to Prepare Your Team to Embrace Change:

By confronting entitlement head-on and nurturing a culture of collaboration and accountability, you pave the way for sustained success in the competitive automotive landscape. Let’s strive to eradicate entitlement and create a dealership environment where every team member is committed to achieving excellence.

We Can Help You Solve Entitlement Issues:

Are you struggling with entitlement issues in your dealership, which hinder teamwork and compromise performance? Do you find it challenging to navigate the dynamics of family-owned businesses and combat entitlement effectively? We understand the complexities you face in the fast-paced world of the automotive industry.

Don’t let entitlement undermine your dealership’s success any longer. Contact us today, and let our team provide the guidance and support you need to overcome these challenges. Together, we can foster a culture of collaboration, accountability, and success, ensuring your dealership thrives in the competitive market.

Reach out now to take the first step towards revitalizing your dealership and achieving sustained success.   At the very least, in 30 minutes, you may get some ideas to apply to your business immediately.

The article was originally published in Digital Dealer magazine: From Tenure to Teamwork: Combatting Entitlement For Dealership Excellence.



Management Synergy and Teamwork

Management’s capacity to work together and unite towards a common purpose, vision, and goals impacts an organization’s resources. Teamwork is not a natural behavior, but it can be taught and can result in a high-performing culture.

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We can help you with insights, other resources, and see if it makes sense to work together. At the very least, in 30 minutes, you may get some ideas you can apply to your business right away.