As a team, make the right decisions, communicate often and be flexible are key elements for businesses who rely on customer interactions. There is no question customers are going to want continued personal interaction, it just may look and feel different. Bill Lowman, Partner with Shuffield Lowman advises businesses to [...]
One thing that is consistent for car dealers is change. It is one industry which has always been able to drive through the unknown and not only survive but thrive. Callie Whatley with Burr & Forman and Loyd Rawls with The Rawls Group share what they believe the new normal [...]
As an entrepreneurs you are driven by a dream, the impact your business can have on your community and the lifestyle you endeavor to experience. Loyd Rawls shares his perspective of culture as a fellow entrepreneur. Loyd has dedicated his life to succession planning, and along the way developed an [...]
Since I have retired and cut back to full time I realize I have less time for management and therefore I am thinking more about leadership. Allow me to remind you leaders that this CV-19 crisis is nothing new; you’ve been here before. The continuity of your success through the Gulf War, the Dot-Com [...]
Core values act as the guiding principles or "headlights" for the organization as the leadership evaluates decisions in regards to recruitment, strategic planning and how daily interactions are handled with employees and customers. Over time, if not tended to, core values can erode. As a fellow entrepreneur and one who [...]
As advisors, The Rawls Group takes on the responsibility of facilitating the sticky and complex issues of our clients. As a result, Loyd set out to recruit talent who had the ability to be vulnerable so to listen to understand while also lead with confidence so to facilitate resolution to [...]
Respect is built over time through consistent behavior. Historical interactions act as the foundation. Consistency creates strong and solid relationships while deviations creates cracks in the foundation. As a leader, to build respect, transparency in goals and motives in addition to consistency in behavior sets the tone for the culture [...]
Recruiting based upon clear core values AND role model behavior are the silver bullets to aligning your people to the culture you desired. If the culture desired is different than the owner/leader's behavior and core values - the culture will always be at odds with itself. As you listen to [...]
"People don't care how much you know until they know how much you care" ~ Theodore Roosevelt. Caring is a core foundation of The Rawls Group based upon the power of caring for each other and our clients success. As you listen to this episode you will walk away with [...]
The only sustainable attitude is a customer minded attitude. Care for each other and our clients is a driving core value Loyd Rawls founded The Rawls Group upon in 1973. We care about our clients, their goals, their employees and their managers. We become apart of our clients organization and [...]
