Business fundamentals have not changed, but COVID-19 has brought with it a change in how leaders interact with employees. Given the new concerns employees are bringing with them to work - are they safe - will they have a job tomorrow - is their family safe and so on, our people need more communication. Adopting an open book mentality as you lead your business will keep your people informed and put them at ease. As you listen to this episode you will walk away with key take a-ways and will realize you will want more. Click to [...]

At the heart of your business lies your culture. When people feel defeated or stressed; motivation to go above and beyond is less likely. During times of transition, like COVID-19, pour your heart into your culture. Re-calibrate the message from we will survive to we will thrive. Enthusiasm and an overall feeling of care is contagious. As you listen to this episode you will walk away with key take a-ways and will realize you will want more. Click to visit the “Operational Excellence & Business Performance topic page to easily access the additional episodes in the series. [...]

The supply chain is one of the many nuances impacted by COVID-19. As such, dealers need to be focused on inventory and pipeline as it impacts the ability to drive sales. Customers are shopping lower payments. Where some dealers are reporting lower numbers, many dealers are either hitting or selling more than goal. Managing the pipeline and inventory is more important than ever before as we work thru the COVID-19 transition. As you listen to this episode you will walk away with key take a-ways and will realize you will want more. Click to visit the “Operational [...]

The rules keep changing for processing PPP. Jean Venant shares some nuances and your best bet is to stay in close contact with your CPA. As you listen to this episode you will walk away with key take a-ways and will realize you will want more. Click to visit the “Operational Excellence & Business Performance topic page to easily access the additional episodes in the series. Other topics discussed in the series: 1: What leaders need to be aware of and what do employees need? 2: How have customer habits changed and what are strategies to respond? 4: How [...]

Customers are shopping differently. Contact-less and online shopping is on the rise. As such, dealerships and sales team need to respond to the changes in customer behavior. In many stores, traffic is down but sales are still on goal and/or over. Time of transition demands flexibility and able to respond to the changing needs of the environment. As you listen to this episode you will walk away with key take a-ways and will realize you will want more. Click to visit the “Operational Excellence & Business Performance topic page to easily access the additional episodes in the [...]

Due to COVID-19, people are emotionally stressed and flooded with the unknown. As leaders, we have to be aware of the change of focus and perspective our people are showing up with to work. Are they safe, is their family safe, how is the health of their community. Employees need much more communication, check-in and genuine "how are you doing's?" in environments of transition. As you listen to this episode you will walk away with key take a-ways and will realize you will want more. Click to visit the “Operational Excellence & Business Performance topic page to [...]