Regardless of the scenario, it is always best to communicate what you know, even if you do not have the answers. It is OK to not have the response tied up in a pretty bow or have all the answers to the questions being asked. However, where you can really step in it is by staying silent. Silence, especially during times of uncertainty, can create an environment of assumptions and rumors, and this can be detrimental to an organization both internally and externally. If employees are unsure of what is going on and they spread their assumptions to other employees, it is only a matter of time before it starts to spread to your customers. Communicate what you know, even if you do not have all the answers, in a consistent and scheduled fashion.
Thank you to Guy Koenig President of Gulf States Financial Services (GSFS), Katherine McGuire with MCM CPA, and Advisors, and our very own succession planner, Dan Schneider, for sharing your expert insight.
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- Adjusting to the new normal for industries that rely on customer interactions
- Messaging for business owners/leaders to share with their people in times of crisis
- Navigating the path when some family want to work in the business & others pursue other careers
- Addressing uncomfortable subjects that are more difficult during the crisis as opposed to normal times
- Strategies for helping a son and daughter to learn how to work together
- Navigating business transitions when the next-gen is not interested in the family business
- Proactive strategies to position the business for the “unknown”
- Communication tactics ease employee’s anxiety and worry
- Managing emotions of others and self in times of stress
- Strategies to increase sales to cover costs and create more points of revenue