A pandemic teaches us that there are things as leaders we should be doing all the time, not just when we are going through tough times. One of the more critical learnings of the COVID-19 pandemic is the importance of having a business continuity and disaster recovery plan in place. [...]
When the car business gets back to “normal,” how should we approach if people want to continue working from home?
Some teams who have been forced to work from home may want to come back, and others may want to continue working remotely. What works best for the company culture and performance is unique to each situation. To set your team up for success review and create policies, procedures, expectations, [...]
Effective teamwork is imperative to running a productive and strong performing multi-unit franchise operation. As a multi-unit franchisee, it is up to you to set the standard and tone for what management synergy and teamwork look like. In times where there are unknowns and uncertainties, your "team" has so many other personal and self-interest [...]
Every organization has a culture. It’s the collective personality of the people who represent you daily. In short, every culture has some appeal, some cracks, and some rough edges. So, how do you patch the cracks and smooth the rough edges? You ask a few simple questions, you unfilter the responses, and you take actions that [...]
In, "Leadership in Times of Crisis - the OODA Cylce," Loyd Rawls (Dr. Merlot) explains how and why you are a good leader; why you don’t need to worry; why you can project to those that are depending upon you: “We got this!! This is our time to shine!” He also explains how you [...]
Leaders are everywhere. As a multi-unit franchisee it is your responsibility to build a culture to attract top talent and create development opportunities to grow them. Over 11 episodes, Jeff Bannon a Partner of The Rawls Group and Aichia Bascaro, President of American Franchise Academy discuss leadership - keys [...]
Without a focus on recruitment and retention, franchisees will find themselves constantly short staffed and spending time and effort hiring to fill holes versus spending time focused on growing the business. Each hire is so important, the impact it has on team dynamics, cost of promoting the role and cost [...]
Succession planning inherently is very simply about the predictably of ongoing profits. And there are no future profits without leadership. So, succession planning is all about leadership bench strength. The fall of the leader should not be the fall of the business. Over 11 episodes, Jeff Bannon a Partner of [...]
When one chooses to be come an owner, at the same time you are choosing to become a leader of people. As such, it is just as important to continually develop your people skills in addition to business acumen. Aicha and Jeff discuss tools and resources for leadership development. Over [...]
Episode 7: How can franchisees attract young talent who want to stay & grow with their organization?
Culture is everything. It exists whether one intentionally works to develop the culture or not. A culture where one feels a sense of belonging, empowers its employees and provides growth opportunities motivates people to stay. Over 11 episodes, Jeff Bannon a Partner of The Rawls Group and Aichia Bascaro, President [...]