Loyd H. RawlsAll Articles
What Do I Do If People Want to Continue Working From Home After COVID-19 Shutdowns?
As companies have had to shift to remote work for an extensive period of time, it has raised the question of how remote work impacts company culture and performance. Some team members enjoy remote work and you may find their performance has not changed or may even be better. And some employees, may not thrive outside of the office. You have to look at what works with the job description, team synergy and the person and what does not work and innovate to accommodate those employees who may prefer to continue working from home, or [...]
How Can Businesses Who Depend Upon Customer Interactions Thrive in a COVID-19 Environment?
As a team, make the right decisions, communicate often and be flexible are key elements for businesses who rely on customer interactions. There is no question customers are going to want continued personal interaction, it just may look and feel different. Bill Lowman, Partner with Shuffield Lowman advises businesses to create a pandemic policy and make it a part of the employee manual. This will set the business up for future success when a pandemic or crisis hits. Loyd Rawls with The Rawls Group advises businesses to be light on their feet and look to [...]
What Does the New Normal Look Like for Dealerships?
One thing that is consistent for car dealers is change. It is one industry which has always been able to drive through the unknown and not only survive but thrive. Callie Whatley with Burr & Forman and Loyd Rawls with The Rawls Group share what they believe the new normal looks like. The change to dealerships going forward will drive more intentionality on the customer experience taking place outside of the dealership. This means creating innovative customer interactions based on their needs and in how you create a positive and safe feeling buying experience. As [...]
Episode 9: As a business owner, is there anything you would do differently to build culture?
As an entrepreneurs you are driven by a dream, the impact your business can have on your community and the lifestyle you endeavor to experience. Loyd Rawls shares his perspective of culture as a fellow entrepreneur. Loyd has dedicated his life to succession planning, and along the way developed an organization where The Rawls Group associates and partners have the opportunity to impact lives and perpetuate legacies. Looking back, there are always lessons to be learned of what one could have done better. Listen into this episode to learn from Loyd's 45+ years of experience [...]
The OODA Cycle – Leading in Uncertain Times
Since I have retired and cut back to full time I realize I have less time for management and therefore I am thinking more about leadership. Allow me to remind you leaders that this CV-19 crisis is nothing new; you’ve been here before. The continuity of your success through the Gulf War, the Dot-Com Bubble Burst, 9/11 and the Great Recession proves that you have good, if not excellent management and leadership instincts. You are a success based upon the failures you have learned from. I want to explain how and why you are a good leader; why you [...]
Episode 8: How have you ensured the initial core values have sustained over time?
Core values act as the guiding principles or "headlights" for the organization as the leadership evaluates decisions in regards to recruitment, strategic planning and how daily interactions are handled with employees and customers. Over time, if not tended to, core values can erode. As a fellow entrepreneur and one who has a heart for culture, Loyd Rawls shares how he instilled and ensured the core values of The Rawls Group have remained strong and consistent over the last 45+ years. Listen in for insight that can be applied to your unique organization. As you listen [...]
