The most important thing to recognize when dealing with any negative emotions, whether it is your own or those of your team, is that we are all human. We all deal with the unknown in different ways, but for certain we all carry anxiety and stress. It is important as leaders of teams that we acknowledge that we navigate this all differently, but that it is our job to be there for our people. We must be inquisitive and ask our people how they are doing, how they are feeling, and if there is anything we can do for them or what we can do to help them. In times of uncertainty and unknowns, we must invest in them and show that we care.
On the other hand, if we show our own anxiety and stress in a negative fashion, we are giving the perception that we are not available or approachable to our people. This creates a lack of trust as a leader with our team. Rather, choose to lead with positivity, even if you yourself are not feeling all that positive. Leverage a coach or therapist to help you work through your feelings. We have a choice in how we want to handle our emotions and as a leader, we just start with positivity first
Thank you to Crystal Faulkner, Partner, MCM CPAs, and Advisors, and our very own succession planners Hugh Roberts and Dan Schneider for sharing your expert insight.
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- Adjusting to the new normal for industries that rely on customer interactions
- Messaging for business owners/leaders to share with their people in times of crisis
- Navigating the path when some family want to work in the business & others pursue other careers
- Addressing uncomfortable subjects that are more difficult during the crisis as opposed to normal times
- Strategies for helping a son and daughter to learn how to work together
- Navigating business transitions when the next-gen is not interested in the family business
- Proactive strategies to position the business for the “unknown”
- Communication tactics ease employee’s anxiety and worry
- Managing emotions of others and self in times of stress
- Strategies to increase sales to cover costs and create more points of revenue